Delivering Exceptional Customer Service
This course is designed to help participants create, maintain and build upon a positive and informed culture of customer service within the HH Group.
COURSE OVERVIEW
The most successful organisations recognize that merely satisfying customers is never enough, as true customer loyalty can only be derived through exceptional customer service that significantly impacts the customer’s experience. This course is therefore designed to help participants create, maintain and build upon a positive and informed culture of customer service within the HH Group.
The course will also empower participants to create a differentiation in today’s highly competitive market and thus, play a huge role in the long-term success of the organisation.
Duration
2 days | 8.00am - 5.00pm
Venue
HH Learning Centre – Dominic Hall
Date(s)
To be determined
WHO TO ATTEND
This programme is suitable for Analysts, Sales representatives, customer experience officers, virtual sales officers etc.
INDIVIDUAL OUTCOMES
At the end of this course, participants should be able to;
- Win and keep customers for life
- Identify and meet customers’ expectations
- Render exceptional customer service
- Create value for customers and gain their loyalty
- Measure and Monitor customer satisfaction using bespoke techniques
COURSE CONTENTS
N/A